Training and Quality Improvement Consulting in Gastronomy

In the competitive world of gastronomy, quality of service and staff training are key to success. Through my training and quality improvement consulting services, I help hotels and restaurants raise their standards, optimizing both internal operations and customer experience.

My love for gastronomy began in the family restaurant where I grew up, sparking a passion that has accompanied me throughout my professional life. My training at the prestigious five-star Sporthotel Cristal in Tyrol, under the guidance of Chef Erich Morandell, cemented my career. After graduating with honours from the Innsbruck Hotel School in 1989, I have worked in high-end restaurants, luxury yachts and exclusive events in Germany and Spain. With over 15 years as a private chef, I now use my vast experience to offer consultancy to hotels and restaurants, helping them improve the quality of their services and operations.

The food service industry faces constant challenges, from a lack of trained staff to variability in service quality. This can undermine customer experience and affect your establishment’s reputation. This is where my consulting approach makes a difference, offering customized solutions to improve your team’s performance and maintain a high standard of quality.

The success of a restaurant or hotel depends largely on the training of its staff. A well-trained team not only improves operational efficiency, but also delivers impeccable service, which translates into higher customer satisfaction and better ratings. Training your team is not just about teaching technical skills, but also fostering empathy, attention to detail, and the ability to solve problems under pressure.

• Improved operational efficiency with agile processes.
• Consistent quality of service for every customer.
• Increased customer satisfaction , which generates loyalty and recommendations.
• Compliance with hygiene and safety regulations .

My training programs are tailored to the specific needs of your establishment, combining theory and practice. We not only teach culinary and service skills, but we also integrate your company's values ​​and philosophy into every customer interaction, ensuring consistent, high-quality service.

It is common to rely on temporary staff with limited experience. My training is designed to transform these employees into service professionals , covering key areas such as:

• Basic service skills to welcome and serve customers with excellence.
• Handling clients in high-pressure situations with courtesy and professionalism.
• Strict hygiene standards to maintain a safe environment.

Staff training is just the beginning. I also offer process optimization consulting to improve your establishment's productivity and operational quality. An efficient workflow prevents errors, improves customer experience, and maximizes results.

• Organizing workstations to improve access to tools and ingredients.
• Proper shift planning to ensure efficiency during peak demand.
• Better internal communication between departments, avoiding misunderstandings and improving coordination.

In the restaurant business, every interaction counts. From the welcome to the final presentation of the dish, every touchpoint affects your customers' perception of quality. My goal is to optimize that perception so that your customers experience exceptional service that motivates them to return and recommend your establishment.

We will work together to develop a service philosophy that guides every aspect of the operation, ensuring that every customer feels valued from the moment they enter until they leave.

Gastronomy is constantly evolving, so ongoing training and adapting to new trends are essential to stay ahead. My commitment does not end with the initial consultancy; I offer regular visits and specialized workshops to ensure that your team is kept up to date and each recommendation is effectively implemented.

With workshops focused on the latest culinary trends , I ensure that your team is always up to market demands, constantly improving their performance.

If you want to optimize the quality of your service and maximize the potential of your team, I am here to help. With my personalized consulting , we will transform your gastronomic operation into a benchmark of quality, ensuring that each client enjoys an unforgettable experience.

Start your journey to culinary excellence today . Contact me for a consultation and let's start raising the standards of your business.